1utama Privacy Policy — How We Protect Your Information
This Privacy Policy clearly explains how the platform 1utama collects, uses, stores and protects the personal information of users in Malaysia. Please read this carefully to understand your rights as a user.
Last updated: January 2026
1. Information We Collect
When you register or use the platform 1utama, we collect several types of information to keep our services running smoothly and securely. The types of information collected are as follows:
- Account Information — your full name, email address, encrypted password and phone number provided when creating your account.
- Device and browser information — device type, operating system, browser version, IP address and language settings, collected automatically when you access the platform.
- Payment information — records of deposit and withdrawal transactions in MYR (RM), the payment method used (TNG eWallet, FPX, Maybank2u and the like), and transaction timestamps. We do not store your full card or bank account details.
- Usage data — pages visited, session duration, features used and general interactions with the platform, for the purpose of service improvement.
- Cookies and session trackers — small files stored on your device to maintain your login session and remember your preferences.
We only collect information that is necessary and do not request data irrelevant to the platform's functions.
2. How We Use Your Information
Information collected by 1utama used solely for platform operations and to improve the user experience. We do not use your data for any unrelated purposes without your consent.
The specific purposes for which your information is used are as follows:
- Process account registration, login and identity verification
- Processing deposits and withdrawals in RM securely
- Send account-related notifications, transaction updates and platform offers
- Detecting and preventing fraudulent activity or unauthorised access
- Improving platform functionality and performance based on usage patterns
- Comply with applicable legal and regulatory requirements in Malaysia
We do not sell, rent or trade your personal information to any third party for marketing purposes.
3. Cookies & Session Tracking
Platform 1utama uses cookies to ensure a smooth user experience. Cookies are small text files stored on your device that help the platform remember your preferences and keep you logged in.
Types of cookies we use:
- Session cookies — deleted automatically when you close your browser
- Persistent cookies — stored for a limited period to remember your language preference and account settings
- Security cookies — used to detect suspicious login attempts
You can block cookies through your browser settings, though this may affect certain platform features.
4. Data Storage, Security & Sharing
Storage & Security
All user data is stored on servers protected with industry-standard SSL encryption. We enforce strict access controls — only authorised staff may access user data, and only when required for support or compliance purposes. User passwords are never stored in plain text and cannot be viewed by anyone.
Financial transaction data is kept strictly confidential and is not shared with unauthorised parties. Data is retained for as long as your account remains active, or for as long as required under Malaysian law.
Third-Party Sharing
1utama does not sell or share your personal information with third parties for marketing purposes. Limited sharing may occur only in the following circumstances: when required by law or court order, or when working with technical service providers who are bound by strict confidentiality agreements. These providers are not permitted to use your data beyond the scope of their assigned work.
5. User Rights & Policy Changes
Your Rights as a User
As a user of the platform 1utama, you have the following rights regarding your personal data:
- Right to Access — you may request to view the personal information we hold about you at any time.
- Right to Rectification — you may update or correct any inaccurate information through your account settings or by contacting our customer support team.
- Right to Deletion — you may request the deletion of your account and personal data, subject to minimum retention periods required by law.
- Right to Object — you may object to the processing of certain data that you consider inappropriate.
Privacy Policy Changes
We reserve the right to amend or update this Privacy Policy from time to time. Any changes will be posted on this page with a clear update date. Continued use of the platform after changes are published constitutes acceptance of the updated privacy terms.
Contact Us
For any enquiries regarding data privacy, user rights or data deletion requests, please contact our customer support team by email at support at 1utama.org or through the in-platform support channel. You may also refer to our FAQ page for answers to our most frequently asked questions.
Your Privacy Is Our Priority
1utama is committed to protecting every user's information. If you're ready to get started, register a free account today or log in if you're already a member. For further enquiries, FAQ page we're here to help.